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Legal Clarity for Your linkdemo Account

When you open an account with us, you're entering a straightforward relationship backed by clear terms, secure payment handling, and transparent data practices.

Account terms tied to your regionData handled per local privacy lawWithdrawal verification in 24–48 hours
linkdemo Legal Clarity for Your linkdemo Account
HELP WITH LEGAL QUESTIONS

Reach Our Legal Support Team

Team online

Email

Send account or data inquiries to our legal desk — we reply within 24 hours on all requests about your terms, data access, or withdrawal holds.

Live Chat

Open the chat window in your account lobby between 09:00 and 21:00 Jakarta time. Our team answers legal and policy questions directly without handoff delays.

Account Settings

Go to Settings > Legal & Privacy inside your linkdemo account to download your full terms, privacy policy, and deposit/withdrawal history anytime.

HOW WE PROTECT YOUR ACCOUNT

Data Security, Retention and Your Rights

Identity Verification

Before your first withdrawal, we confirm your identity through a one-time verification step—upload an ID and a proof of address.

Data Retention

We keep your account data, transaction history and identity documents for seven years after account closure, as required by local…

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to track lobby usage—not to sell data.

Access and Correction

Request a copy of your personal data, correct outdated details, or ask us to update your account information through Settings…

Withdrawal Hold Process

If we flag a withdrawal for review, you'll see the reason in your Account Alerts within 2 hours.

Your Legal Questions Answered

Head to Settings > Account > Close Account. We'll lock your wallet immediately, clear any pending withdrawals within 48 hours, and archive your data for seven years. You can reopen an account later, but you'll need fresh identity verification.

Yes. Go to Settings > Legal & Privacy and select Download My Data. We'll email you a file with your account history, transactions, and profile details within five business days, where local law permits.

If your withdrawal is flagged, we send an alert explaining the reason—usually a mismatch between your ID and account name, or a transaction pattern review. Reply with updated documents and we verify within 24 hours.

Use the Forgot Password link on the login page or email support with the email tied to your account. We'll send a recovery link. Identity verification is required if you've lost your phone or email tied to two-factor authentication.

No. We only store a token that lets us process deposits and withdrawals. Your actual payment method details stay with DANA, OVO, GoPay or QRIS. We never see or store your card number or PIN.

Email [email protected] with details. We investigate within 24 hours and will notify local authorities if a breach is confirmed. You can also check our Data Incident page for historical breaches—we maintain a transparent log.

No. We never sell or share your account data with marketing platforms, other casinos, or affiliate networks. Data is shared only with payment partners (DANA, OVO, GoPay, QRIS) and local authorities where law requires it.